QLD MHS COMPLIANT

EXCLUSIVELY FOR
PROPERTY MANAGERS

BRISBANE & SEQ

Property Maintenance — South East Queensland

One Call.
Dispatch.
For Property
Managers.

Dispatch is the only maintenance service in QLD built entirely around how property management agencies operate. Send the work order. We handle everything from there.

Partner With Us See How It Works

Why We Exist

Maintenance Shouldn't Be Hard Work
For You.

Property managers carry an entire portfolio of relationships — tenants, landlords, inspections, leases. Maintenance shouldn't be one more thing to chase. We built Dispatch so that once you send the work order, your job is done.

01

The Industry Has a Communication Problem

Most tradies treat property managers like any other client. They don't understand work order systems, they invoice late, and they leave the PM to chase updates. We fix that.

02

PM Offices Run on Systems. So Do We.

We've built our intake, dispatch, communication and invoicing processes to plug directly into how agency offices operate — not the other way around.

03

One Tradie. Every Small MHS Job. Covered.

Instead of managing ten different contractors for small jobs, Dispatch gives you one number. Documented. Done on time.

100%
Of our work
is for property managers
24H
Invoice delivered
after every completion
14
Day maximum
job completion window

The Process

Three Steps.
Zero Effort
On Your Part.

01

You Send The Work Order

Send us the job exactly how you'd send it to any contractor — email, phone, or direct from your PM software. We work around your process, not ours. The moment it lands with us, you get an acknowledgment back. No waiting. No wondering.

02

We Dispatch & Handle Everything

We contact the tenant immediately, schedule the job, and carry out the work — all without a single follow-up call from you. Before and after photos are taken on every job. If something sits outside our scope, we tell you the same day.

03

Invoice & Documentation. Done.

Within 24 hours of completion, your invoice lands — itemised, documented, and photo-supported. Ready for owner approval without a back-and-forth. The job is closed. Your file is covered. Move on to the next one.

What We Handle

Every Small Job
Your Rent Roll
Throws At You.

Exclusively focused on Minimum Housing Standards maintenance for QLD residential tenancies. Small scope. Done professionally. No licensing complications — we know exactly where our lane is and we stay in it.

All Minimum Housing Standard Work

Every MHS compliance obligation for QLD residential tenancies. Habitability, safety, documentation — handled end-to-end, every time.

General Handyman Repairs

Loose fixtures, minor carpentry, shelving, patching. If it lands in your inbox every week, we've already handled something similar.

Minor Plastering & Painting

Patching holes, filling cracks, scuff repairs between tenancies. Finished to a standard ready for inspection or re-let.

Locks

Deadbolts, door locks, window locks, keyed alike sets. Same-day quotes, most common hardware on the van.

Door & Window Hardware

Handles, latches, hinges, closers. Every piece of functional hardware that shows up on a routine inspection — serviced to MHS spec.

Fly Screen Repairs

Torn mesh, broken frames, missing screens. Replaced to MHS pest and weather spec. One of the most-failed items at routine inspection.

Curtain & Blind Repairs

Tracks, rods, mechanisms, mounting hardware. The most underserviced item on any routine inspection list. We'll have it fixed before the next one.

Fence & Gate Hardware

Latches, broken palings, sagging gates, pool fence hardware. MHS security and safety obligations. Documented.

Tap Washers & Fixtures

Dripping taps, worn washers, faulty fixtures. Everything within QLD handyman licensing. No surprise call-outs. No scope creep.

The Dispatch Standard

Six Commitments.
Every Job.
No Exceptions.

Every agency partner gets the same standard on every job — not when we feel like it, not most of the time. We've built these commitments into our operating process because your reputation depends on ours.

Acknowledged the Moment It Arrives

Every work order you send us is confirmed immediately. You'll never send a job and wonder if we got it. No black holes. No silence.

Your Tenant Hears From Us First

The instant your work order is received, the tenant gets a text and email from Dispatch. Their expectations are set before your phone can ring.

Completed Within 14 Days — Or We Call You

Every job is finished inside 14 days. If anything prevents that, we call you proactively — before you've had to ask once.

Photo Report With Every Completed Job

Before and after photos on every single job — no exceptions. Documentation for your file, evidence for your landlord, protection for everyone.

Invoice In Your Inbox Within 24 Hours

Clean, itemised and photo-supported — your invoice arrives within a day of job completion. Ready for owner approval without any chasing from you.

Feedback. Always.

After every job, you'll get a call from our team asking how everything went, what else you need, and how we can improve. Every. Single. Time. Your feedback directly shapes the way we operate.

Partnering With Dispatch

What Actually
Changes For
Your Agency.

These aren't features. They're the practical differences you'll notice from the first week of working with us.

THE AMOUNT OF TIME SPENT ON HANDLING MAINTENANCE DECREASES

One call or email covers every small MHS job. No chasing tradies, no follow-up, no admin — just a confirmation and a closed invoice.

OUR JOB CAPACITY DOESN'T SHRINK WITH MORE WORK ORDERS — IT INCREASES

Volume spikes don't slow us down — and they don't slow you down either. As your rent roll grows, our capacity grows with it.You'll never hear us say we're too busy.

A SYSTEM THAT ALIGNED PURPOSEFULLY WITH YOUR SYSTEM

We don't plug you into our process. We map our workflow around yours — your portal, your invoice format, your photorequirements. Built around you from day one.

We Only Work With Property Managers

We don't take private jobs. We don't compete with your landlords. Our only client is you — and we intend to keep it that way. Your relationship with us is protected.

"WE MANAGE 180 PROPERTIES AND THE MOMENT WE STARTED WITH DISPATCH, MAINTENANCE STOPPED BEING A PROBLEM. WORK ORDERS IN. TENANTS CONTACTED. INVOICE THE NEXT DAY. I GENUINELY NEVER HAVE TO FOLLOW UP. THAT'S NEVER HAPPENED WITH ANOTHER TRADIE IN 12 YEARS."

ET
Emma Townsend Head of Property Management — Harcourts QLD

What Our Agency Partners Say

Results That
Speak For
Themselves.

Ray White

"Dispatch made maintenance something I stopped worrying about. The communication is handled, the jobs get done, and I'm not chasing anyone. That's exactly what we needed."

Sarah Mitchell Senior Property Manager, Ray White Brisbane South
LJ Hooker

"First time a maintenance contractor has ever made us feel like the relationship actually matters. They know how a PM office works, and it shows in every job they do."

Christie Baxter Property Management Director, LJ Hooker South Brisbane
Boutique Agency

"Running a boutique agency means I wear every hat. Dispatch became my maintenance department. I send the job — it gets done. That's exactly what a small office needs."

Jade Connolly Director, Connolly Property Management
Property Manager

THE PM
WE EXIST
FOR →

Our Agency Partners

If This Sounds Like Your Week, We Were Built for You.

  • Managing 50–150 properties with maintenance requests landing daily
  • Spending time chasing tradies who don't communicate or show up on time
  • Finding a good reliable tradie... until they get too busy, slow right down, and can't fit you in
  • Needing jobs documented properly but getting nothing usable from contractors
  • The quality of your maintenance provider directly affects your agency's reputation
  • Wanting fewer suppliers, better service, and invoices that don't need three follow-ups
  • Just needing one reliable number for every small job on the rent roll
  • Chasing invoices while tenants are already complaining and owners are asking questions
  • Tradies showing up late — and you're the first person the tenant calls about it
One Call Covers All Of It — Let's Talk

Get Started

Know The Quality
Of Service Before
You Send
The Job.

Fill in your details and we'll send you some more details about us — so next time a job comes through, you know what to expect.

No obligation. No sales call.

Brisbane & South East QLD Only

See How We Can Benefit You

The Principles We Operate By
Relationships
Over Transactions
Communicate
Before They Ask
Show Up
Every Time
Make It
Simple
Own
Every Outcome
Get Better
Every Week